FREQUENTLY ASKED QUESTIONS

HOW DO WE BOOK YOU?

The first thing to do is to e-mail either one of us, or give us a call to confirm that we’re not already booked on your chosen date. We are often out and about, so e-mailing is generally the best first point of contact.

We love to meet clients face to face, so if we’re free on your date then we can arrange a meeting to get to know each other better and discuss your requirements.

If you decide to book, all that’s required to secure the date is a 20% deposit and a signed contract.

DO YOU PREFER TO VISIT NEW VENUES PRIOR TO A WEDDING?

We generally don’t feel the need to visit venues before a wedding day, as we are very experienced and at this stage are more than used to dealing with all manner of difficult mixed lighting, cramped spaces etc. Within minutes of arriving at a new venue, we know exactly how we’re going to shoot and what steps we’re going to take to compensate for any problems that we see, so we don’t really see much need to visit venues prior to weddings. Indeed, most wedding reception venues are less than ideal as they are not set up with photography as the main priority; the lighting tends to minimal and warm to create a relaxed atmosphere. We have high end cameras and wide aperture lenses capable of shooting well in very low light, and we like to stay true to the natural ambience of any given space wherever possible, but when it gets too dark we bring out our speedlights to bounce flash.

HOW FAR ARE YOU WILLING TO TRAVEL?

We live in the centre of Devon and our closest city is Exeter but whether you’re local, based elsewhere in the UK or even somewhere else in the world, all enquiries are welcomed! We love to travel, whether for work or pleasure; it’s always great to grab our cameras and venture off into the unknown.

DO YOU CHARGE FOR TRAVEL AND ACCOMMODATION?

We don’t charge travel expenses within Devon, Cornwall and Somerset; if you are getting married further afield, please drop us a line and we’ll discuss the options.

DO YOU OFFER OFF-SEASON DISCOUNTS?

Generally, we do not offer discounts as we are always busy and feel that our packages are priced very fairly for the quality of service we offer.

ARE YOU INSURED?

We have appropriate public liability and professional indemnity insurance through Markel, a large and reputable broker that is part of the Prudential group.

WHAT DO YOU WEAR AT WEDDINGS?

We have heard some horror stories about wedding photographers turning up in jeans, t-shirts etc; rest assured, we always dress smartly and appropriately! Our aim is to blend in with your guests so that we can capture images without drawing attention to ourselves.

WHAT EQUIPMENT DO YOU USE?

We use Canon photographic equipment. Our main cameras are a Canon 5D Mark III and a Canon 6D. We also carry a quality backup body. We use a selection of Canon’s finest professional grade lenses, including the 85L, 50L, 35L, 105L and 70-200L. We also carry Canon Speedlites to provide illumination in poorly lit venues. We carry a spare camera body, plus spares of all important auxiliary equipment, such as batteries and memory cards.

HOW LONG WILL YOU BE PRESENT ON THE DAY?

Every wedding day is different, but usually we aim to arrive to photograph you getting ready in the morning, generally planning our arrival to coincide with the start of the bridal prep (hair, makeup etc). As there are two of us, we are usually able to cover both the bride’s and groom’s preparations simultaneously, unless the preparation venues are especially far apart.

We usually leave shortly after the first dance, as we find it marks the turning point in the evening after which people quickly begin to become tired and/or dishevelled!

Our standard package includes 10 hours of coverage, but if that won’t be enough we have an option to pay a little extra for coverage up to a maximum of 12 hours.

HOW MANY PHOTOS CAN WE EXPECT TO RECEIVE?

For a full day package, we generally supply between 600 and 800 fully edited images. These numbers are not guaranteed and may vary based on the events of the day, but generally almost all our wedding galleries end up containing close to 700 images.

WHEN WILL WE RECEIVE OUR IMAGES?

Our normal turnaround time from the date of the ceremony to delivery of the images is around one month. This can vary based on how busy our schedule is, so we cannot guarantee this time frame, but it is accurate in the vast majority of cases.

HOW MUCH WILL YOU EDIT THE IMAGES?

The editing process is by far the part of the job we spend the longest on.

The process begins with all the images we have shot being imported to Adobe Lightroom, where we apply our proprietary preset to the images to standardise their look.

We then perform a first pass to select the best images.

This is followed by a second pass in which we do colour correction, exposure tweaks and other global adjustments to each selected image.

The photos are then exported and each one is assessed individually for imperfections in Adobe Photoshop. This includes removal of skin blemishes, distracting background elements and other minor cosmetic improvements.

Some images may get even deeper treatment if they’re particularly stand out captures.

We try to keep all our editing natural and sympathetic at all times; you’ll still be able to recognise yourself, your skin won’t look like plastic and in general we will not remove physical features that are a part of your body, such as moles.

HOW CAN WE USE THE IMAGES? WILL WE OWN THE COPYRIGHT?

It is standard practice for us as the photographers to retain copyright of the images. We grant you the right to display the images online and print them yourselves. You are also allowed to have third parties print them on your behalf.

You cannot sell the images or submit them for any commercial use without our consent; you’d need to negotiate a further fee for commercial use of the images, depending on the use in question.

HOW WILL YOU USE THE IMAGES?

We generally use a small number of our favourite images from each wedding on our website, plus a selection on our blog and social media pages.

In some cases, we may consider submitting a wedding for feature on a third party blog or magazine. We will always inform you that we plan to do this before proceeding.

DO YOU SET ANY RULES ABOUT GUESTS USING CAMERAS?

Your wedding day is a very special occasion for your friends and family, and naturally many of them will want to capture the day in their own way, be it with a camera or smartphone. These snaps can provide you with an alternative view of the wedding which will add to the record of your day, and we can even advise you on apps which will help you to curate these images into an album. All we ask is that you make sure your guests do not interfere with our official duties. It’s best if they refrain from using their cameras during the ceremony, as it may hinder us at key moments such as your walk down the aisle. We also ask that they do not photograph posed groups that we have assembled, as this always leads to people in the group losing focus and looking at the wrong cameras!

If you’d like more information, please read our blog on ‘unplugged weddings’ for more ideas.

WHAT IS THE ALBUM DESIGN PROCESS?

Once we have delivered your full set of digital images, a collaborative process begins. We ask that you select an average of no more than 4 images per spread, as this gives us a good number to work with when designing your album. Once you have made your initial selection, we will produce a first proof of the album design. You then get two rounds of revisions before committing to the final design.

DO YOU SHOOT VIDEOS?

Whilst we occasionally do commercial video work outside of wedding photography, we prefer to focus exclusively on stills photography for weddings.